Returns & Refunds Policy

Effective Date: June 2021
Last Updated: September 2026

At Baliaric Parasol, every piece is handcrafted individually by artisans in Bali, Indonesia. Each parasol passes through two independent quality control inspections before leaving the workshop and again before dispatch. We take the integrity of every piece seriously, and we stand behind the work.

1. Market scope

The terms below apply according to the customer's delivery market. They do not limit any non-waivable rights under applicable law.

2. United States and Canada

We do not accept returns for change of mind. We accept a return only when the product arrives damaged in transit or has a covered manufacturing defect. Please contact info@baliaric.ca within 48 hours of delivery with your order number, a description of the issue and clear photographs. We review each case individually and may provide a replacement or compensation at our discretion, subject to any non-waivable rights under applicable law.

If the item received is materially different from the item ordered, please contact us within 48 hours with the same information. We will arrange a replacement at no cost. This is a correction of an incorrect order, not a voluntary return or exchange programme.

Any return must be authorized by Baliaric before it is shipped. The package must be handed to the carrier within seven days of delivery. After approving the case, Baliaric will provide a prepaid return label or otherwise arrange and pay the return shipping. No restocking fee applies to an authorized return. When Baliaric chooses a refund instead of a replacement, the refund will be processed within 14 days after Baliaric receives and inspects the returned product. An authorized return must be sent in its original packaging and correctly protected for transit. We do not accept unauthorized returns or returns for change of mind or colour.

Slight variations in colour, pattern, texture or fringe arrangement are inherent to the hand-painted, handcrafted nature of our products and do not constitute damage or a manufacturing defect.

3. United Kingdom

UK customers buying online may cancel an order without giving a reason within 14 days after delivery. After notifying Baliaric, the customer has a further 14 days to send the goods back. The customer pays the direct return shipping cost for a change-of-mind return. Baliaric pays reasonable return costs where the item is faulty, damaged in transit or materially different from the item ordered.

Please notify Baliaric before sending the goods. Use the original packaging where it is reasonably available and protect every component adequately for return transport. The absence of the original packaging does not by itself cancel a statutory right. Where permitted by law, Baliaric may hold the customer responsible for documented loss in value or return-transit damage caused by handling beyond a reasonable inspection or by inadequate protection.

We refund the product price and the cost of standard outbound delivery within 14 days after receiving the returned item or evidence that it has been sent. We may deduct only a documented loss in value caused by handling beyond what is reasonably necessary to inspect the item. No restocking fee applies. Custom-made or clearly personalised products may be excluded where the legal exception applies. A standard pre-order is not excluded merely because it was sold before stock arrived. The request to report transit damage within 48 hours does not limit statutory rights for faulty goods.

4. European Union

EU customers have a 14-day right of withdrawal. The complete terms are set out in our dedicated EU Right of Withdrawal Policy.

5. Pre-Order Purchases

Certain models are listed as pre-order when stock at a given warehouse is temporarily unavailable. When you place a pre-order, your piece is individually reserved and allocated from the next incoming shipment.

For United States and Canada customers, pre-order purchases are final and cannot be cancelled or refunded once the order has been confirmed, except where a non-waivable right applies or the item is damaged, defective or materially different from the item ordered. For United Kingdom and European Union customers, the statutory terms above apply; a standard pre-order is not excluded merely because it was sold before stock arrived.

If you have any questions about a pre-order item before purchasing, please contact us at info@baliaric.ca before placing your order.

6. Undeliverable & Abandoned Shipments

Refusing delivery or failing to pay import duties, import taxes or customs charges payable by the recipient does not constitute a cancellation at Baliaric's expense. If the shipment is returned, the customer remains responsible for the actual documented return shipping, storage, customs and carrier charges incurred. Where permitted by applicable law, those costs may be deducted from any amount otherwise refundable. Re-dispatch requires payment of all outstanding charges and the new shipping cost.

This clause does not limit any mandatory rights that apply when an item arrives damaged, defective or incorrect.

7. Our Quality Commitment

Every Baliaric parasol undergoes two independent quality control inspections: the first at our Bali workshop before packaging, and the second prior to dispatch from our fulfilment warehouse. This two-stage process is our commitment to ensuring that every parasol that leaves us is in the condition it deserves to arrive in.

We take pride in what we make. If something is not right, we want to know.

8. Contact

For any questions regarding this policy, or to initiate a damage claim or return request, please contact us before taking any further action:
info@baliaric.ca